Refund policy

We make food. Once a pack has left us and reached you, we cannot take it back into stock and sell it to anyone else — so we do not accept returns on delivered products. What we do instead is make it right whenever something arrives wrong, damaged or short, and we do that quickly.

Cancelling an order

Before dispatch — write to us and we will cancel the order and refund you in full. Orders are usually dispatched within 1–2 working days, so please tell us as soon as you can.

After dispatch — we cannot cancel an order once it is with the courier.

Unpaid UPI orders — while we are accepting payment by UPI, an order that is not paid within 48 hours is cancelled automatically. Nothing is charged and nothing is owed.

Returns

We do not accept returns or exchanges on food products that have been delivered, whether or not the pack has been opened. This is for food safety and hygiene reasons and is standard for packaged food in India.

This does not affect your rights in any of the situations below.

When we will replace or refund

Tell us within 48 hours of delivery if:

  • the pack arrived damaged, leaking or torn
  • you received the wrong product or the wrong variant
  • something is missing from your order, including a missing pouch from a Habit Box
  • the product is past its best-before date on arrival
  • the seal was broken on arrival

Please send us, on WhatsApp or by email:

  1. Your order number
  2. A photograph of the outer parcel, including the shipping label
  3. A photograph of the product, showing the batch code and best-before date
  4. For a shortfall, a photograph of everything that was in the box

We ask for photographs because the courier requires them for a claim, not because we doubt you. Without them we usually cannot recover the cost.

We will confirm within one working day and then either send a replacement at our cost, or refund you in full. You choose which.

When we cannot help

  • Reports made more than 48 hours after delivery
  • Taste, texture or smell preference — these are natural whole-food products and vary a little between batches
  • A product not producing a health, fitness or weight outcome you hoped for
  • Damage caused after delivery, including incorrect storage
  • A parcel marked delivered to your address and later reported missing — we will raise it with the courier and help, but we cannot guarantee a refund

How refunds are paid

Approved refunds are processed within 2 working days of approval.

  • Paid by UPI or bank transfer — refunded by UPI to the account you paid from, and it usually reaches you within 2–3 working days.
  • Paid by card, netbanking or a payment gateway — refunded to the original payment method. Your bank typically takes 5–7 working days to show it.

Shipping charges are refunded when the fault was ours. They are not refunded where an order was returned undelivered for the reasons set out in our Shipping Policy.

We do not issue refunds in cash or to a third-party account.

Talk to us first

Almost everything is faster resolved by message than by process. WhatsApp +91 94945 18943 or email trichiosofficial@gmail.com with your order number and we will sort it out.

TRICHIOS FOODS PRIVATE LIMITED 134-18-1554, Flat No. 105, Yaganti Parkwood, 12th Lane, Srirama Nagar, Gorantla, Guntur – 522034, Andhra Pradesh, India